Onlykinds Fitness (by Focuser LLC)
Welcome to the support page for Onlykinds Fitness. If something isn’t working, or you have a question about your account, programs, or membership, we’re here to help.
Email info@focuserllc.com and we’ll reply as soon as we can — usually within 1–2 business days.
To help us help you faster, please include:
How do I cancel or manage my subscription? Subscriptions are managed by the App Store (iPhone) or Google Play (Android), not by the app. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → your profile → Payments & subscriptions. Cancelling stops future renewals; you keep access until the end of the period you already paid for.
I bought a subscription but the app doesn’t show it. Open the paywall in the app and tap Restore Purchases. If that doesn’t work, make sure you’re signed in to the same Apple ID / Google account used for the purchase, then restart the app. If it still doesn’t show, email us.
How do I delete my account and data? Right in the app: open the Profile screen, tap Delete Account, and confirm. This permanently deletes your account and sign-in login, your profile, and all synced training history from our servers. Signed up but never confirmed your email? On the sign-in screen, enter the email and password you signed up with, then tap Delete this account on the confirmation notice. You can also email us at info@focuserllc.com with the subject “Delete my account and data”. Full details are on the Account Deletion page. To remove just one program (with all its logged data) and keep your account, use Delete Program on the Begin Program screen.
Can I use the app on multiple devices? Yes. Sign in with the same account on each device and your programs, logs, weigh-ins, and notes will sync automatically.
Does the app work offline? Your logged data is stored on your device, so you can log workouts without a connection. It syncs to your account the next time you’re online.
Is the app medical advice? No. Onlykinds Fitness provides general fitness information and training tools only. It is not medical advice. See our Health, Fitness & Medical Disclaimer and consult a physician before starting any exercise program.